Refund and Returns Policy

REFUNDS

• No refund for ‘change of mind’ on digital products
• If you have accidentally ordered multiple copies of the same digital product(s), please contact me to arrange a refund on the purchase price of the excess digital products, minus a transaction fee, if applicable

BEFORE YOU BUY

• Sample pages may be provided to give you information about the product before purchasing. If you have other questions, please contact me before purchasing on christine@survivingtomorrowandbeyond.com
• Please note that some Surviving Tomorrow and Beyond digital guides will cater to an Australian audience. Please contact me before purchasing if you would like more information on this.

DELIVERY

Digital products are delivered electronically. You will not receive a printed or physical product. After the payment is processed, you will be sent an email with a link to download your digital publication.

Digital goods are downloaded by the user to their own electronic device, such as computer or mobile device. Please be aware there may be risks associated with downloading any software and digital goods.

Should you have any technical problems downloading any of our digital products, please contact us on christine@survivingtomorrowandbeyond.com so we may try to assist you.

TECHNICAL DIFFICULTIES

If you believe there is a technical issue with your order, payment or delivery of your product that Surviving Tomorrow and Beyond is responsible for, please contact christine@survivingtomorrowandbeyond.com with details about the issues, or transaction.

Please note, if you have not received an email from us that you were expecting, you may try searching for missing emails in your Other/ Junk folder in your email account.

We cannot be responsible for issues with your financial account, email account, storage, electronic device failure or technical issues from the user end. It is the responsibility of the user to contact their own financial and technical providers in these circumstances.

FREE PRODUCTS

Whether you pay for a product, or have received it as part of a give away or free gift from Surviving Tomorrow and Beyond, the same terms and conditions apply. If you received a product without providing any payment (i.e. as part of a give away or free gift), there is no refund, exchange or store credit for these products.

OTHER TERMS AND CONDITIONS THAT APPLY TO SALES

Please refer to the Disclaimer, Privacy Policy and Use of Cookies Policy as outlined on this page.

CONTACT AND BUSINESS HOURS
Please contact Christine on christine@survivingtomorrowandbeyond.com
Our business hours are approximately Monday to Friday 0900 to 1700 AEST. I will attempt to reply to your email promptly, but please be aware there may be times I am unavailable.
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SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at christine@survivingtomorrowandbeyond.com for questions related to refunds and returns.

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